Warranty/claim rights for professional use and/or purchase

If one or more of these points apply, purchase or use is defined as professional.

• Machine or accessories are purchased in a company name.
• The product is used permanently on business premises.
• VAT for the purchase is deducted in an account.
• The product is used in a condominium or housing association.
• The product is rented out or systematically lent to different users.
• The machine is used more than 50 hours a year (Use above the EU's definition of high use in a household).

In the case of business to business sales (B2B), the Consumer Purchase Act does not apply, nor does AVA's consumer guarantee. The consumer guarantee of 10 or 20 years only applies to consumers.

AVA only supplies machines intended for the consumer market

Our washers are designed for the private market and, according to the EU's definition, are intended for normal high use in a household. They are not suitable for professional use, purchase, rental and the like.

On a consumer product, all warranty is usually void if the use is "other than intended". If you use an AVA consumer washer in a work context, this is a different use than what they were made for, i.e. "other than intended".

Lifetime

Our machines have an expected lifetime that is up to 6 times that found on other consumer machines, but only a fraction of what is the lifetime of an industrial machine. Machines with an induction motor have a low service cost, and therefore do not reach the end of their service life, but a service interval when the pump stops working. For some, a 4- or 6-piston AVA can therefore be a good alternative to industrial pumps, if you are prepared to give them some maintenance along the way. Both professional and industrial machines will in any case normally need an annual service, sometimes at the same price as a brand new AVA.

Warranty conditions professional use

We know that many people use consumer products in a work context, and we have clear rules for what applies to such use. In this lies advantages that we believe are unique compared to other brands:

3 piston machines (GO, Smart and Easy)

• 1 month warranty, 12 months right of complaint.
• The guarantee does not apply to user errors, frost and wearing parts.
• 1st time failure during the 1st month: AVA covers the costs, either by the customer repairing themselves, or by sending to a workshop.
• 2nd time failure or suspicion of wear, the washer must be taken to a workshop, or as an alternative you can buy a service kit. Non Profit Spare Parts applies.
• The workshop considers whether this is covered under warranty or complaint rights.
• More than 12 months since the date of purchase: all machines in the workshop are treated as pure payables.
• The maximum price at the workshop does not apply.
• Accessories are not covered when older than 1 month.
  • Accessories have a 1-month warranty.
  • (50% discount on accessories for the first purchase within 12 months).

4- and 6 piston machines (Evolution, Master and V6)

• 12 months warranty.
• The guarantee does not apply to user error, frost or parts exposed to wear and tear.
• 1st time failure within the first 3 months:
  • AVA covers parts and any work.
• After three months and/or in the event of a second fault or suspected wear and tear, the washer must be taken to a workshop. The workshop assesses whether it falls under warranty/complaint rights. Machines older than 12 months that are sent to the workshop are invoiced to the customer. Non Profit Spare Parts applies.
• The maximum price at the workshop does not apply.
• Accessories:
  • 1st time/less than 12 months: AVA covers warranty/complaint cases
  • 2nd time/under 12 months: assessed by workshop
  • (50% discount on accessories on first purchase within 24 months.)

In the event of a fault which is assumed to be caused by the pump;

• Service sets can be sent free of charge and exchanged by the customer. This is covered once/within 12 months by warranty.
• If the machine is sent to a workshop, the workshop decides whether the fault is covered by warranty/complaints or if the customer is charged for the repair. The same applies to the machine's microswitch.
• If the machine is not covered by warranty/complaints and repair is not desired, the machine can be sent back. The customer will be invoiced for troubleshooting and shipping.