As an alternative to this article, you can go through our troubleshooting form. This must be used in any case when creating a warranty claim.
When a machine is completely "dead," there are two switches that may have failed.
One is the thermal switch that trips if the machine overheats, typically occurring when using an extension cord that is too long or too thin. The machine will function normally once it has cooled down. Normally, this switch will reset within 15 minutes, but try again the next day to be completely sure.
Requirements for extension cord:
- maximum length of 20 meters
- minimum thickness of 2.5 square millimeters
If the machine is still completely dead, the microswitch has tripped and needs to be replaced. This is a relatively simple task that many customers choose to do themselves. If you want to replace this, we will send the microswitch, instructions, a long Torx T25, and compensation for the completed repair. This, of course, does not affect the warranty on the machine. If you fill out the complaint form here, you can order what you need for free, as well as optional accessories worth £40 as compensation.
Below, you can watch a video showing the extent of the task:
Do you have a brand-new machine that won't start? The most common cause of a completely new machine appearing dead is that there is pressure in the pump, and nothing will happen if you switch the main switch on and off before pressing the trigger. This is a quite common situation with new machines because people expect the motor to start running. Please test what happens when you press the trigger grip, both when trying with the high-pressure nozzle on and when just spraying with the gun without any accessories. Is water coming out? Is there any "humming" sound from the motor, or is it completely dead? If the machine still appears dead, contact us through our troubleshooting form here."