Frequently asked questions

Buying & Support

• Can you sell me a machine with a different length/type of hose or different accessories installed or included?
• Will there be any offers/deals/sales on item-X soon?
• Would you be able to offer me a discount?

Warranty

• AVA Master & Evolution - Warranty & Service
• What is included in the guarantee?
• Can I use my machine professionally? (e.g. as a car detailer, or in the course of a business)
• Can I use salt water in my AVA washer?
• How do I register my warranty?
• Why repair the washer myself?

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Patio Cleaners

• What's the difference between the AVA Patio Cleaners?

Hoses

• Why is my machine is getting through o-rings quickly?
• Want to know more about AVA's high pressure hoses?
• How do I remove/attach the female coupling from/to the hose?
• Why do I have to use a long garden/low-pressure hose?
• Why should I not use an water-stop system (Aquastop) with my low pressure hose connection?
• How long of a high pressure hose can I use with my AVA?

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Adapters

• Can I attach a gun from a different brand to my AVA machine/hose (or vice versa!)?
• Can I connect my AVA hose to another reel, extension hose or something similar?

Foam Cannons

• Why use a foam cannon?
• How do I maintain the foam cannon?
• Challenges with the foam cannon
• Wondering about soap ratios when using a foam cannon?
• Why isn't my foam cannon from another brand working properly?

Pressure Guns

• The locking ring on my bayonet or lance is stuck!
• Do I have to hold the trigger down to use my pressure washer?

Nozzles

• Why can't I put the turbo-nozzle/0-degree nozzle directly into my gun?
• How can I change the spray direction of the fixed nozzles?
• What is the difference between the various nozzles?
• How do I choose the right nozzle?
• What does the colour coding on the nozzles mean?

Pressure Washers

• Do you have an oil leak/oil stain on your brand new AVA?
• Replacing the handle on AVA P60-P80
• Why do I have to troubleshoot myself?
• How do I contact AVA customer service?
• What do I do if my machine has been exposed to cold temperatures?
• Do I need to change the oil on my AVA? How do I do this and how much do I need?

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